Shipping policy

USPS Priority Options (United States Parcel Service)
USPS Priority Mail: Usually takes 2-5 days in transit. Exceptions apply and delivery time is not guaranteed.
USPS (United States Postal Service)
APO, FPO is applied domestic rate.
We do not send by Parcel Post to US mainland.
Our online shipping system can calculate the rate for USPS up to 70 LBS. If the shipping weight is over 70 LBS we will recalculate the rate and contact you with new and update shipping fee based on a actual weight of your order.
Order Processing and Shipping Daily Cut Off Time
Orders placed by 3:00 PM CST Monday-Friday.
In-Stock orders: will be processed same day
Non-In-Stock orders: will be shipped within 2-10 business days (depending upon availability of a product)
Delayed UPS Next Day, UPS Next Day Saver, UPS 2nd Day orders will be notified via e-mail
Delayed UPS Ground or USPS Priority orders will NOT be notified unless customer request in COMMENT section of his/her order
Orders placed on Friday after 3:00 PM CST through Sunday.
These will be processed the following Monday as we are NOT open on weekends.
Non-In-Stock orders: will be shipped within 2-10 business days (depending upon availability of a product)
Expedited orders will be notified if there is delay due to non-stock of item
Claim or Delay of Orders
Before emailing us, please double check your shipping address.
Once we ship out the package, the speed of delivery depends on the US Postal Service and other Carriers in each country.
APO/FPO : Delivery in 5-15 business days after shipment on average but can take up to 2 months in rare case.
If you do not receive your order, please email us after 30 days of shipment, then, we can file a claim the US Postal Service.
However USPS regulation allows filing of investigation of the package after 75 days of shipment ("Claim may not be filed until 75days or more after date of mailing." from USPS form 1000) and it will take up to 8-16 weeks to have result.
As soon as we hear from USPS, We will notify you by email.
Priority International : If you do not receive your order after shipment 5-6 weeks, email us for investigation.
USPS will initiate the investigation after 37 days of shipment.
It will take 12-16 weeks to have the investigating result Priority International (6-10 days delivery) from US Postal Office.
We will refund you in full after 16 weeks of investigation filing if we do not hear from US Postal Office at least.
Or we will refund you right after investigation result from US Postal Office
If the package is delayed due to weather please note that it will not be reimbersed for shipping cost. Please visit to UPS weather condition policy.
Shipping Information:
U.S. Postal Service: Postal Web Site
UPS: UPS Web Site
We will ship your order as per the selected shipping method
If a package weighs over 50 pounds (22.7 kg) for Priority International (6-10 days delivery) shipping rate will be recalculated after the order and will send new rate for confirmation. However, UPS Worldwide Expedited will calculate automatically the rate for any shipping weight.
If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee.
You are responsible for charges incurred by the refusal or return of package by providing wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees.